Fee Fi Fo F***
Here's another Google Fi horror story. I remain a happy user of Fi, but this kind of story highlights my biggest worry with the whole thing: Google never has figured out this whole “customer service” thing, and life gets miserable any time that you have to deal with a real human being. I sure hope to never find myself in such a situation.
(Why do I like Fi, you may ask? It's cheap, especially for somebody like me who can't run up a lot of data usage even when doing all of my work tethering through the phone. But mostly I'm there for the international roaming, which still seems to beat every other offer out there. Now if they would only fix data service in that especially remote place where I often end up going: Wyoming).